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editions

returns

Cancel a purchase and/or return the order.

 

Consumers are protected by the General Law for the Defense of consumers and Users, which guarantees buyers the right to cancel the purchase within a period of 14 days after receiving the item.

Domestic returns are accepted, After receiving the item, the buyer can cancel the purchase within 14 days. Return shipping costs will be paid by the buyer. The item can always be returned if it does not match the description that appears in the ad, in this case the postage will be paid by the seller.

You can find more information in the " Terms of use " that are described on this website after this section.

 

Terms and Conditions:

Cancellation Request  

In accordance with the EU Consumer Rights Directive right of withdrawal, you must inform us that you wish to cancel within 14 days of receiving the order. 

Confirmation of cancellation request

Once you have informed us that you wish to cancel your purchase, we will evaluate your request. If we approve your request, we will send you the seller's return address as soon as possible. If cancellation under the CPA policy does not apply, we will explain why.

Cancellation policy

The purpose of our cancellation policy is to explain buyers' cancellation rights as set out in the EU Consumer Rights Directive (2011/83/EU) ('the Directive'). This policy is an integral part of our  Terms of Use  . 

The CPA gives buyers the right to cancel and return any purchase made, provided the buyer is not purchasing items professionally and the buyer lives in a country within the EEA, including the UK.

The policy gives eligible buyers ("Consumers") a 14-day cooling-off period to decide if they want to keep their purchase. Within the reflection period, a buyer can cancel the purchase without giving a reason for the cancellation. However, we recommend giving a reason. This gives us the opportunity to try to resolve the problem or prevent the same problem from occurring in the future. If you qualify as a consumer (buyer) under the Directive, the following applies to your orders:

The start of the 14-day cooling-off period

The reflection period begins the day after receiving the purchase.

 

You can also request to cancel your purchase before receiving it. 

Your obligations during the reflection period

During the reflection period, you must handle the object and its packaging with care. You are allowed to appraise the item in a similar way to how you would appraise it in an offline store.

Handling the item with care is very important, as the seller may hold you liable for any decrease in value beyond what such careful handling might cause. Careful handling is defined as only handling the object in a manner that is acceptable to establish the nature, characteristics and functioning of the lot. If the seller affirms that his manipulation has diminished the value of the object, he will be able to claim the loss of value.

Returning the order

The object, to the seller within 14 days after the approval of your request. If possible, you should return the item in its original condition and packaging.

If the item is not returned to the seller within 14 days of approval of the cancellation request, your right to cancel will be void.

If the item is returned to the seller within 14 days and there are no shipping or damage issues, you will be refunded the purchase price and shipping charges.

Return shipping costs

If you cancel and return a purchase, you will bear the direct costs, risk and freight of return shipping.

We strongly recommend packing the item properly and securely, and using insured shipping. This is because if the seller can prove that the item was damaged or lost during return shipping, we have the right to pay the seller. If this happens, you will need to (i) contact the seller directly to arrange any (partial) refund and/or (ii) contact the carrier to claim damages.

Return policy

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